FAQs
Where is our operational data stored?
Cloudcon takes data sovereignty seriously. All customer personal information (PII) processed through our platform remains hosted within Australia via AWS Sydney (ap-southeast-2). We do not transfer Customer PII internationally.
How is system access managed?
To protect against unauthorised access, we employ strict role-based access controls, ensuring only authorised personnel with a legitimate operational need can access specific dispatch and system data.
Do operators need an internet connection to see their assigned tasks?
The native Android and iOS applications operate in both online and offline environments. Your operators can complete their assigned workorders in a blackspot, and the system will sync when they regain connection.
Does the app continuously track where our operators are?
No. Cloudcon only records a location ping at the moment a worker submits a form, clocks in, or accepts a task, to confirm they are at the right site. There is no continuous background GPS tracking.














