We check every vendor that handles customer data before we use them, and review them each year.
We train every staff member in security and privacy.
Everything you put into Cloudcon is stored on Amazon Web Services (AWS) servers in Sydney. That includes your forms, prestarts, dockets and plant records.
FAQs
Where is our data stored?
In Australia, on Amazon Web Services (AWS) servers in Sydney.
How do we get a copy of your SOC 2 report?
Request it through our trust portal at trust.cloudcon.com.
Is your SOC 2 report Type I or Type II?
Type I. An independent auditor checked that our security controls are designed properly. Our independent SOC 2 Type II audit is underway.
Do you use our data to train AI?
No. Your records are never used to train AI models.
Can you fill out our security questionnaire?
Yes. Send it to support@cloudcon.com.au and our team will come back to you.
Your IT team or procurement might have a security questionnaire for us. Send it through and our team will come back to you.
You can also find our security questionnaire in our trust portal.